As I can see, this is a common issue in Windows 8 and later. The symptom is that if you click the Windows logo at the bottom left corner, which usually opens the Start menu, nothing happens. Even pressing the Windows key on the keyboard doesn’t work. However you can right click the start button and see the administrative menu.
There are many sites, blogs and forum threads that suggest using tools such as fsc.exe and Add-AppXPackage, and if these fail the final solution is to repair or reinstall the OS.
Before using such an invasive solution, consider if a GPO can be responsible for your issue (this is not the case if your PC doesn’t belong to a domain).
A GPO that enables AppLocker executable rules may be the cause. First check the AppLocker log in Event Viewer (Applications and Services Logs → Microsoft → Windows → AppLocker → Packaged App-Execution). If you find an event with ID 8026 or 8027, you are near the solution. A change of the AppLocker GPO (or a new GPO) is required. You (or your systems administrator) could filter that GPO for the affected PC, or alternatively create the default rules for the packaged apps section, and enforce them.
In the Security section of the computer configuration, expand AppLocker, right click Packaged app Rules and select Create Default Rules:
Then right click AppLocker and select Properties. Enable Packaged app Rules by selecting Configured and ensure that the Enforce rules option is selected:
For more details you can refer to these TechNet pages:
- Create AppLocker default rules
- Configure an AppLocker Policy for Audit Only
(Despite the title, this page also explains how to enforce the rule, which is your goal.)
Don't Touch IT 